Terms and Conditions

Business Company

Meranto s.r.o.
Registered office: Ke Zvoli 783, Dolní Břežany, 252 41, Czech Republic
Company ID No. (IČO): 06307990
VAT ID No. (DIČ): CZ06307990
Registered in the Commercial Register maintained by the Municipal Court in Prague, File No.: C 396621

for the sale of goods through the online store located at: www.calidu.cz

Introductory Provisions

These terms and conditions (hereinafter referred to as the “Terms and Conditions”) of the company Meranto s.r.o. (hereinafter referred to as the “Seller”) govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase agreement (hereinafter referred to as the “Purchase Agreement”) concluded between the Seller and another natural person (hereinafter referred to as the “Buyer”) through the Seller’s online store. The online store is operated by the Seller on the website located at www.calidu.cz (hereinafter referred to as the “Website”), through the website interface (hereinafter referred to as the “Web Interface of the Store”).

These Terms and Conditions do not apply to cases where the person intending to purchase goods from the Seller is a legal entity or a person acting within the scope of their business activities or independent professional practice when ordering goods.

Provisions deviating from these Terms and Conditions may be agreed upon in the Purchase Agreement. Such deviating provisions in the Purchase Agreement shall prevail over the provisions of these Terms and Conditions.

The provisions of these Terms and Conditions form an integral part of the Purchase Agreement. The Purchase Agreement and the Terms and Conditions are drawn up in the Czech language. The Purchase Agreement may be concluded in the Czech language.

The Seller may amend or supplement the wording of these Terms and Conditions. This provision shall not affect rights and obligations arising during the validity period of the previous version of the Terms and Conditions.

User Account

Based on the Buyer’s registration on the Website, the Buyer may access their user interface. From the user interface, the Buyer may order goods (hereinafter referred to as the “User Account”). If the Web Interface of the Store allows it, the Buyer may also order goods without registration directly from the Web Interface of the Store.

When registering on the Website and when ordering goods, the Buyer is obliged to provide all information correctly and truthfully. The Buyer is obliged to update the information stated in the User Account whenever any changes occur. The information provided by the Buyer in the User Account and when ordering goods is considered correct by the Seller.

Access to the User Account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access their User Account.

The Buyer is not entitled to allow third parties to use the User Account.

The Seller may cancel the User Account, especially if the Buyer has not used their User Account for more than 3 years, or if the Buyer breaches their obligations under the Purchase Agreement (including these Terms and Conditions).

The Buyer acknowledges that the User Account may not be available continuously, particularly with regard to necessary maintenance of the Seller’s hardware and software equipment, or necessary maintenance of hardware and software equipment of third parties.

Conclusion of the Purchase Agreement

All presentation of goods placed in the Web Interface of the Store is of an informative nature and the Seller is not obliged to conclude a Purchase Agreement regarding such goods. Section 1732(2) of the Civil Code shall not apply.

The Web Interface of the Store contains information about the goods, including prices of individual goods and costs for returning goods if such goods cannot, by their nature, be returned by ordinary postal means. Prices of goods include value added tax and all related fees. Prices of goods remain valid for as long as they are displayed in the Web Interface of the Store. This provision does not limit the Seller’s possibility to conclude a Purchase Agreement under individually agreed conditions.

The Web Interface of the Store also contains information on the costs associated with packaging and delivery of goods. Information regarding packaging and delivery costs listed in the Web Interface of the Store applies only in cases where the goods are delivered within the territory of the Czech Republic.

To order goods, the Buyer shall complete the order form in the Web Interface of the Store. The order form contains in particular information about:

• the ordered goods (the Buyer “places” the ordered goods into the electronic shopping cart of the Web Interface of the Store),
• the method of payment for the purchase price of the goods, details of the requested method of delivery of the ordered goods, and
• information about the costs associated with delivery of the goods
  (hereinafter collectively referred to as the “Order”).

Before submitting the Order to the Seller, the Buyer is allowed to check and amend the information entered into the Order by the Buyer, including with regard to the Buyer’s ability to detect and correct errors arising when entering data into the Order. The Buyer submits the Order to the Seller by clicking the “Submit Order” button. The information stated in the Order is considered correct by the Seller. Immediately after receiving the Order, the Seller shall confirm receipt to the Buyer by electronic mail sent to the Buyer’s email address stated in the User Account or in the Order (hereinafter referred to as the “Buyer’s Electronic Address”).

Depending on the nature of the Order (quantity of goods, amount of purchase price, expected transport costs), the Seller is always entitled to request additional confirmation of the Order from the Buyer (for example in writing or by telephone).

The contractual relationship between the Seller and the Buyer is established upon delivery of the acceptance of the Order (acceptance), which is sent by the Seller to the Buyer by electronic mail to the Buyer’s Electronic Address.

The Buyer agrees to the use of means of distance communication when concluding the Purchase Agreement. Costs incurred by the Buyer when using means of distance communication in connection with the conclusion of the Purchase Agreement (internet connection costs, telephone call costs) shall be borne by the Buyer, and these costs do not differ from the basic rate.

Price of Goods and Payment Terms

The Buyer may pay the price of goods and any costs associated with delivery of goods under the Purchase Agreement to the Seller by the following methods:

• by cashless bank transfer to the Seller’s account No. , maintained by FIO bank (hereinafter referred to as the “Seller’s Account”),
• cashless via the ShopPay payment system,
• cashless by payment card.

Together with the purchase price, the Buyer is also obliged to pay the Seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the term “purchase price” also includes the costs associated with delivery of the goods.

The Seller does not require a deposit or other similar payment from the Buyer. This does not affect the provisions of Article 4.6 of these Terms and Conditions regarding the obligation to pay the purchase price in advance.

In the case of cash payment, the purchase price is payable upon receipt of the goods. In the case of cashless payment, the purchase price is due within 5 days from the conclusion of the Purchase Agreement.

In the case of cashless payment, the Buyer is obliged to pay the purchase price together with the variable payment symbol. In the case of cashless payment, the Buyer’s obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the Seller’s Account.

The Seller is entitled, especially if the Buyer fails to provide additional confirmation of the Order (Article 3.6), to require payment of the full purchase price before dispatching the goods to the Buyer. Section 2119(1) of the Civil Code shall not apply.

Any discounts on the price of goods provided by the Seller to the Buyer cannot be combined.

If customary in business practice or required by generally binding legal regulations, the Seller shall issue a tax document – invoice regarding payments made under the Purchase Agreement. The Seller is a payer of value added tax. The Seller shall issue the tax document – invoice to the Buyer after payment of the price of the goods and send it electronically to the Buyer’s Electronic Address.

According to the Act on Registration of Sales, the Seller is obliged to issue a receipt to the Buyer. At the same time, the Seller is obliged to register the received payment with the tax administrator online; in the event of a technical outage, no later than within 48 hours.

Withdrawal from the Purchase Agreement

The Buyer acknowledges that pursuant to Section 1837 of the Civil Code, it is not possible, among other things, to withdraw from a Purchase Agreement for the supply of goods modified according to the Buyer’s wishes or for their person, from a Purchase Agreement for the supply of perishable goods, as well as goods that have been irreversibly mixed with other goods after delivery, from a Purchase Agreement for the supply of goods in sealed packaging which the consumer removed from the packaging and cannot be returned for hygienic reasons, and from a Purchase Agreement for the supply of audio or video recordings or computer software if their original packaging has been damaged.

Unless it concerns a case specified in Article 5.1 of these Terms and Conditions or another case where withdrawal from the Purchase Agreement is not possible, the Buyer has the right, in accordance with Section 1829(1) of the Civil Code, to withdraw from the Purchase Agreement within fourteen (14) days from receipt of the goods; if the subject of the Purchase Agreement is several types of goods or delivery of several parts, this period runs from the date of receipt of the last delivery of goods. Withdrawal from the Purchase Agreement must be sent to the Seller within the period specified in the previous sentence. To withdraw from the Purchase Agreement, the Buyer must use the model withdrawal form provided by the Seller, which forms an annex to these Terms and Conditions. The Buyer may send the withdrawal from the Purchase Agreement, among other means, to the Seller’s business address or to the Seller’s email address info@calidu.cz.

In the event of withdrawal from the Purchase Agreement pursuant to Article 5.2 of these Terms and Conditions, the Purchase Agreement is cancelled from the beginning. The goods must be returned by the Buyer to the Seller within fourteen (14) days from delivery of the withdrawal notice to the Seller. If the Buyer withdraws from the Purchase Agreement, the Buyer bears the costs associated with returning the goods to the Seller, even if the goods cannot be returned by ordinary postal means due to their nature.

In the event of withdrawal from the Purchase Agreement pursuant to Article 5.2 of these Terms and Conditions, the Seller shall return the funds received from the Buyer within fourteen (14) days from withdrawal from the Purchase Agreement by the Buyer, using the same method by which the Seller received them from the Buyer. If the Buyer withdraws from the Purchase Agreement, the Seller is not obliged to return the received funds to the Buyer before the Buyer returns the goods or proves that the goods have been sent to the Seller.

The Seller is obliged to return to the Buyer an amount corresponding to the price of the returned goods and the paid delivery costs. If the Seller offers several delivery options within a specific delivery method, the Seller is obliged to reimburse the Buyer for the cheapest option.

The Seller is entitled to unilaterally offset compensation for damage incurred to the goods against the Buyer’s claim for reimbursement of the purchase price.

In cases where the Buyer has the right to withdraw from the Purchase Agreement pursuant to Section 1829(1) of the Civil Code, the Seller is also entitled to withdraw from the Purchase Agreement at any time until the goods are accepted by the Buyer. In such a case, the Seller shall return the purchase price to the Buyer without undue delay, by cashless transfer to the account designated by the Buyer.

If a gift is provided to the Buyer together with the goods, the gift agreement between the Seller and the Buyer is concluded with a resolutory condition that if the Buyer withdraws from the Purchase Agreement, the gift agreement regarding such gift ceases to be effective and the Buyer is obliged to return the provided gift together with the goods to the Seller.

Transport and Delivery of Goods

If the method of transport is agreed upon based on a special request by the Buyer, the Buyer bears the risk and any additional costs associated with this method of transport.

If, according to the Purchase Agreement, the Seller is obliged to deliver the goods to a place specified by the Buyer in the Order, the Buyer is obliged to accept the goods upon delivery.

If, for reasons on the Buyer’s side, it is necessary to deliver the goods repeatedly or by a method other than specified in the Order, the Buyer is obliged to pay the costs associated with repeated delivery of the goods or the costs associated with another method of delivery.

Upon receipt of the goods from the carrier, the Buyer is obliged to inspect the integrity of the packaging of the goods and immediately notify the carrier of any defects. If damage to the packaging indicating unauthorized intrusion into the shipment is discovered, the Buyer does not have to accept the shipment from the carrier.

Additional rights and obligations of the parties during transport of goods may be regulated by special delivery conditions issued by the Seller, if issued.

If the Buyer fails to accept the goods, the Seller reserves the right not to provide services or goods to such Buyer in the event of a new Order created by the Buyer.

Rights Arising from Defective Performance

The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (especially Sections 1914–1925, 2099–2117 and 2161–2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).

The Seller is liable to the Buyer that the goods are free from defects upon receipt. In particular, the Seller is liable to the Buyer that at the time the Buyer accepted the goods:

• the goods have the properties agreed upon by the parties, and if no agreement exists, they have the properties described by the Seller or manufacturer or expected by the Buyer with regard to the nature of the goods and advertising carried out by them,
• the goods are fit for the purpose stated by the Seller for their use or for which goods of this kind are usually used,
• the goods correspond in quality or workmanship to the agreed sample or model if quality or workmanship was determined according to an agreed sample or model,
• the goods are in the appropriate quantity, measure or weight, and
• the goods comply with legal regulations.

The provisions stated in Article 7.2 of these Terms and Conditions shall not apply to goods sold at a lower price for a defect for which the lower price was agreed, to wear and tear caused by ordinary use of the goods, to used goods for a defect corresponding to the degree of use or wear that the goods had upon receipt by the Buyer, or if it results from the nature of the goods.

If a defect becomes apparent within six months from receipt, the goods are deemed to have been defective already upon receipt. The Buyer is entitled to assert rights arising from defects occurring in consumer goods within twenty-four months from receipt.

The Buyer shall assert rights arising from defective performance with the Seller at the Seller’s business premises where acceptance of complaints is possible with regard to the range of goods sold, or possibly at the Seller’s registered office or place of business.

Additional rights and obligations related to the Seller’s liability for defects may be regulated by the Seller’s complaint procedure.

Use of Goods

1. The Seller bears no responsibility for damages or health consequences caused by the use of goods purchased at www.calidu.cz.
2. After purchasing the goods, the consumer handles the goods at their own responsibility, according to their best judgment and discretion.

Additional Rights and Obligations of the Contracting Parties

The Buyer acquires ownership of the goods by paying the full purchase price of the goods.

The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1826(1)(e) of the Civil Code.

Consumer complaints are handled by the Seller through the email address info@calidu.cz. Information regarding settlement of the Buyer’s complaint shall be sent by the Seller to the Buyer’s Electronic Address.

The Czech Trade Inspection Authority, with registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID No.: 000 20 869, website: https://adr.coi.cz/cs, is responsible for out-of-court settlement of consumer disputes arising from the Purchase Agreement. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr may be used for resolving disputes between the Seller and the Buyer arising from the Purchase Agreement.

The European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC.

The Seller is authorized to sell goods on the basis of a trade license. Trade licensing supervision is carried out by the competent trade licensing office within its jurisdiction. Supervision in the field of personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises, among other things, compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.

The Buyer hereby assumes the risk of change of circumstances within the meaning of Section 1765(2) of the Civil Code.

Personal Data Protection

The Seller fulfills its information obligation towards the Buyer within the meaning of Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation – GDPR) related to the processing of the Buyer’s personal data for the purposes of performance of the Purchase Agreement, negotiations regarding the Agreement and fulfillment of the Seller’s public law obligations through a separate document.

Sending Commercial Communications and Storing Cookies

The Buyer agrees to receiving information related to the Seller’s goods, services or business at the Buyer’s Electronic Address and further agrees to receiving commercial communications from the Seller at the Buyer’s Electronic Address. The Seller fulfills its information obligation towards the Buyer within the meaning of Article 13 GDPR related to processing of the Buyer’s personal data for the purposes of sending commercial communications through a separate document.

The Buyer agrees to the storing of so-called cookies on their computer. If purchasing on the Website and fulfillment of the Seller’s obligations under the Purchase Agreement are possible without storing cookies on the Buyer’s computer, the Buyer may revoke consent according to the previous sentence at any time.

Delivery

The Buyer may be served at the Buyer’s Electronic Address.

Final Provisions

If the relationship established by the Purchase Agreement contains an international (foreign) element, the parties agree that the relationship shall be governed by Czech law.

By the choice of law pursuant to Article 12.1 of these Terms and Conditions, the consumer is not deprived of protection provided by provisions of the legal system from which contractual derogation is not possible and which would otherwise apply pursuant to Article 6(1) of Regulation (EC) No. 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).

If any provision of these Terms and Conditions is invalid or ineffective, or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the remaining provisions.

The Purchase Agreement including these Terms and Conditions is archived by the Seller in electronic form and is not accessible.

An annex to these Terms and Conditions is the model withdrawal form for withdrawal from the Purchase Agreement.

Seller’s contact details:
Delivery address: Ke Zvoli 783, Dolní Břežany 25241
Email address: info@calidu.cz
Telephone: +420 773 740 773

These Terms and Conditions are effective from January 1, 2026.

In Dolní Břežany on January 1, 2026.